Shipping & Returns
Answers to most commonly asked questions. If you have any other questions please contact us at trade@lilycharmed.com or call us on 01753 424160
Popular Questions
Made to Order & Lead times
Once we receive your order and receive the deposit we will place the order with our manufacturing partner so the order is specific to you.
Our standard lead time from order to receipt of goods is between 6-8 weeks. We will always inform you if this changes in any way.
Occasionally we may be able to supply you much quicker from existing stock. If the products you have purchased are in stock, we shall contact you to inform you.
What is your Minimum Order Value?
Our minimum order values are as follows: (all prices exclude any local tax that may be payable)
- UK - £400
- Europe - €500
- USA - $550
How quickly do you dispatch?
We want you to start selling Lily Charmed as soon as possible - As soon as your order is received from our suppliers and quality checked. It will be packed and dispatched within 1 working day to your delivery address.
Shipping and INCO Terms
We Ship all trade orders using FEDEX. For domestic orders shipping will be next day and for international orders shipping times will vary from 2-7 working days depending on delivery destination. Details will be shown at the checkout.
For international Orders we ship DAP and it is the customers responsibility to pay any import taxes and duties.
What are your packaging options?
We like to make things easy for our customers - and each customer has a preferred way to receive their jewellery.
Please add your preferred Packing to the Order notes at check out.
Choose From:
- Boxed and Barcoded - Jewellery in Zip Lock degradable bags for hygiene.
- Jewellery in Zip Lock bags - Boxes Separate. So you don't have to open and remove each item from a box.
- No Boxes required
Do you have any branded display available?
Yes! We have Point of Sale to help you merchandise Lily Charmed in store. It is great to showcase your Lily Charmed collection to your customers.
Can I make changes to my order once its been place?
We do everything we can to fulfil orders quickly and unfortunately cannot make updates after an order has been placed.
What is your returns policy?
Wrong product sent/faulty goods?
In the rare instance you receive the wrong item or a faulty product, please inform us within 3 working days of receipt. We will send your replacement goods along with a pre-paid returns envelope for you to send the incorrect or faulty goods back.
We do not provide orders on a Sale or Return basis.
Returns address:
Lily Charmed Returns, Unit 28a, Slough Business Park, 94 Farnham Road, Slough, Berkshire, SL1 3FQ.
Our Jewellery
Who designs your jewellery?
Our founder, Lucy Lee, designs all of our charm jewellery to ensure it meets our strict design ethos of authenticity. The entire design and manufacturing process involves hand sketches 3D modelling and sampling, then once approved, wax moulding, pouring, plating and then hand finishing. Our more intricate designs with resins and mixed metals are even more involved. The process of designing and manufacturing silver jewellery is fascinating and far more complex than many think!
What is Lily Charmed jewellery made from?
All our charms are cast from recycled 925 sterling silver. We then plate in either Rhodium or 18 carat Gold. This plating ensures that our charms do not tarnish so maintain their perfect appearance while in store and for many years after with the wearer.
Where is your jewellery manufactured?
Our main manufacturing partner is located in Indonesia. We have been working with them for over 10 years and regularly visit the factory to ensure the highest standards are maintained. Other partners are based in Thailand and many of our silver and gold plated chains and bracelets come from the Arezzo region of Italy, famous for its jewellery craftsmanship.
Why recycled sterling silver?
We are all looking for ways, big and small, to help be part of the solution to climate change, and sustainability. Using recycled sterling silver silver (previously mined silver that is upcycled from old jewellery and medical equipment to name two sources) helps to limit the amount of metals that must be produced, the use of chemicals to process them, and lowers the impact on the environment. Lily Charmed has been seeking ways to take the small steps towards more sustainable and ethical production of their jewellery, a big step is using recycled sterling silver and helps minimise the need for the mining of virgin silver.
Is your jewellery hallmarked?
By law all sterling silver items over 7.8 grams must be hallmarked by the Assay Office. We hallmark all our silver that is over this weight with the Birmingham assay office. All our silver jewellery is stamped 925 in the manufacturing process.
Our Ethical Policy
What is your ethical policy?
We know you care about where your jewellery comes from, and that good business practice is what you expect of us. We’re proud to say that we’re uncompromising in our commitment to nurturing long-term relationships with suppliers who treat their workers fairly. It’s the company-wide mission to work alongside our global supply chain in safeguarding and improving the working conditions and rights of the workers in the workshops that supply our products. We’ve therefore adopted the Ethical Trading Initiative (ETI) base code, which states the following key principles:
- Employment is freely chosen.
- Freedom of association and the right to collective bargaining are respected.
- Working conditions are safe and hygienic.
- Child labour shall not be used.
- Living wages are paid.
- Working hours are not excessive.
- No discrimination is practised.
- Regular employment is provided.
- No harsh or inhumane treatment is allowed.
We’ll continue to work with our suppliers and strive to meet the provisions set out by the ETI, so you can always wear your Lily Charmed designs with confidence.